FAQs

Why doesn't my logo show up in the customizer properly? 

Laser engraving is a single color process, which can be tricky to simulate with full-color logos. Check out our laser engraving artwork best-practices page for more information.

What does the final engraving look like on your items?

Our tumblers are laser engraved through the powder coating to expose the stainless steel underneath. The laser engraving won't rub off or come off with washing or handling; it's as tough as the original finish.

 

Wooden items are engraved with a very shallow darkening effect. These engravings are permanent, but not so deep that things should get stuck in the engraving. 

How should I care for my laser engraved items?

The tumblers can be used as normal; there are no special requirements. 

The wooden cutting boards should be hand washed with soap and water. If the finish starts to dull, you can replenish it with mineral or butcher block oil. 

Do you offer bulk discounts?

Yes! We offer volume pricing starting at 12 pieces of the same design. Check out our Corporate and Team Sales page, or send us a message for more details. 

How long does it take to engrave my order? 

Order under 24 pieces are typically shipped within 1-3 business days. Order over 24 pieces are shipped in 5-7 business days. 

Can I change my order? 

Changes may be made to an order before it is engraved. Please notify us as soon as possible of any change requests. 

Who do you use for shipping? 

Etchified offers shipping to physical addresses with DHL, UPS and USPS /Canada Post, and shipping to PO boxes with USPS/Canada Post. You will have the option to select which service, and estimated delivery times at checkout. 

Do you offer local pickup? 

We offer local pickup from our production facility in Marietta, GA during business hours, Monday to Friday. Customers will receive instructions on arranging a pickup time at Etchified when they receive the pickup notification.

Will you engrave an item that I supply? 

We are not able to engrave customer-supplied items.

Are you able to add color to an engraving? 

We are not able to add color to the engravings. The laser process removes a thin layer of material, making a durable, permanent design. 

How to care for your cutting/charcuterie board?

To care for your board, it is important to never put it in the dishwasher. Wash it with warm, soapy water, and use a soft brush (like a toothbrush) to clean the engraved area. If the board begins to appear dry, the finish can be restored with a beeswax and mineral oil finish, or a butcher block oil. Never use food oils (olive, canola etc.) to oil your board.

We are not able to engrave the following: 

• Copyrighted logos such as NHL, NFL, Harley Davidson etc, unless you have permission or affiliation with the brand. 
• Racist, homophobic, or otherwise hateful imagery or phrases. 

If any of these items are requested, Etchified will not process the order. We will check with you to either get updated artwork, or process a refund on the order. 

 

Still have questions? Contact our team today.