Most of our personalized items ship in 1-3 days by the methods listed at checkout.
Orders over 12 items allow 7-10 days for production.
Expedited shipping speeds up the in-transit time but does not reduce the production time. Rush Production service is available for $8 per item for qualifying products and orders.
We are not responsible for any carrier delays in delivery. Please leave an extra "buffer" day if delivery by a specific date is critital - weather and carrier delays do occur.
Free shipping offer only applies to orders over $200 of personalized, regular priced items shipped within Canada to a single address. Please provide a physical shipping address. All items in the order will ship at the same time.
We can ship your items to a mailing list you provide. There is a charge per package plus the actual shipping cost. All packages are shipped using our negotiated Canada Post rates. There is a minimum of 12 products for split shipping.
Please contact us for more details.
We only ship to the USA and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Upon receiving your order, please inspect it and contact us within 48 hours if there is a problem with the order. All claims must be made within 48 hours of delivery.
Products that have been personalized or altered cannot be returned unless there is a quality issue. Returns must be processed within 30 days. To return an item, please contact us.